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  • Source: Indeed

    Entry-Level Commercial Real Estate Agent

    Marcus & Millichap | Ponte Vedra Beach, FL 32082

    Through our training and mentorship programs, you will develop the skills, knowledge, and client relationships needed to succeed at the highest level. From day one you are building your own business in commercial real estate investment sales. You do not need industry experience to start. You need drive, discipline, and the willingness to build your career. Recent and upcoming graduates are encouraged to apply. Why Join Us? Structured, industry-leading training and mentorship so you learn directly from successful senior agents and managers Uncapped earning potential No prior commercial real estate experience needed, just a strong work ethic and coachability AI tools that cut the busy work, so you spend more time prospecting, advising clients, and closing deals A clear path to grow into a top producer, market leader, or executive Build a career in the specialty that fits you, with opportunities across multifamily, retail, office, industrial, hospitality, land, and more A national platform with access to buyers, sellers, and deal flow in every major market Non-competing managers focused solely on your coaching and development What You'll Be Doing New business development via client outreach, including cold calls and building relationships Prospecting and researching market data and industry trends Attending networking and industry events Advising clients on real estate investment strategies Presenting marketing proposals and negotiating listings Who You Are Entrepreneurial mindset with a strong desire to build something of your own Coachable and driven. Backgrounds in athletics, leadership, or community involvement are a plus Excellent verbal and written communication skills Bachelor's or Associate's degree preferred in business, finance, real estate, sales, entrepreneurship, economics, marketing, or a related field Real estate license in the state where you will work (not required to interview) Your effort should decide your income. Apply now, no commercial real estate experience needed. This is a 100% commission-based, 1099 independent contractor position with unlimited earning potential. Compensation is derived solely from commissions earned on successfully completed transactions and may vary based on individual performance, transaction volume, and prevailing market conditions. In accordance with applicable state and local pay transparency laws, the anticipated annualized commission range for individuals in this role is: $0.00 to $250,000+. Actual earnings will depend on the number and size of completed transactions and may vary significantly from this range. Marcus & Millichap is a multi-state employer and posted commission ranges are provided in good faith for compliance with all relevant pay transparency regulations. As an independent contractor, this role is not eligible for company paid benefits. Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.

    Apply on Indeed : Entry-Level Commercial Real Estate Agent (opens in new window)
  • Source: Indeed

    Broker Dealer Regional Consultant – South Florida, VP II – State Street Investment Management

    State Street | Jacksonville, FL

    We are currently hiring for a distribution role within the Client Coverage Group at State Street Investment Management (SSIM). This position is part of our U.S. Wealth team and is focused on building and expanding relationships with top financial advisors in the Broker Dealer Channel across the South Florida market. The Regional Consultant will partner with financial advisors and key decision‑makers to drive business development, product adoption, and sales execution. The role serves as a trusted advisor and represents the U.S. Wealth team’s distribution efforts throughout the territory. This position will be based in the West Palm Beach-Fort Lauderdale-Miami area. Key Responsibilities Own and grow key client and strategic partner relationships with National, Independent and Regional Broker Dealers across South Florida, as a member of the U.S. Wealth Team. Identify client needs across a range of business models and deliver relevant market insights, product information, investment ideas, and sales support. Demonstrate strong investment acumen and act as an expert on SSIM solutions, including ETFs, cash strategies, DC solutions, and model portfolios. Educate clients and prospects on product positioning, holdings, and investment results, and clearly articulate what differentiates SSIM from competitors. Drive Net New Assets (NNA) and Net New Revenue (NNR) by cultivating new relationships and deepening engagement with existing partners across concentrated areas of wealth. Lead and coordinate regional travel with key sub‑advisory partners and index providers, including the World Gold Council, DoubleLine Capital, Blackstone Credit, Apollo, Bridgewater Associates, Galaxy Asset Management, Nuveen, MSCI, and S&P. Develop and activate field‑level centers of influence within the Broker-Dealer channel, including specialists, branch leadership, and influential teams within complex organizations. Build and maintain strong relationships with key internal business partners, including Product, Internal Sales, Marketing, Research, Capital Markets, Events, and Business Intelligence to effectively deliver SSIM resources and capabilities to clients. Partner closely with the Internal Sales Team to deliver comparative analytics, capital markets insights, and actionable investment ideas to clients. Promote awareness and understanding of SSIM’s strategy, priorities, and investment capabilities in client meetings, conferences, and industry events. Mentor and support internal team members, contributing to a collaborative and high‑performing culture. Demonstrate risk excellence and uphold the highest ethical standards in all client and internal interactions. Pursue continuous improvement by refining sales skills and engaging in ongoing professional development. These skills will help you succeed in this role Bachelor’s degree required. FINRA Series 7 and 63 licenses required. CFA, CIMA, or similar investment industry designations preferred. 7 years of experience in the investment management industry preferred, with at least 5 years in sales or business development, ideally within the Broker Dealer channel. Strong investment acumen and technical proficiency across ETFs, mutual funds, alternatives, separate accounts, model portfolios, and related products. Proven ability to work independently while collaborating effectively with internal partners. Strong communication, presentation, and relationship‑building skills. Demonstrated leadership, initiative, and commitment to excellence. Ability to adapt quickly, think creatively, and operate with sound judgment. Willingness to travel extensively and manage a dynamic, territory‑based schedule. Salary Range: $100,000 - $171,250 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home . About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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  • Source: Indeed

    Residential Group Home Lead | Full-Time

    Challenge Enterprises of North Florida | Orange Park, FL 32073

    Residential Group Home Lead | Full-Time Group Home Lead | Full-Time Challenge Enterprises of North Florida, Inc. Location: Fleming Island & Middleburg Job Type: Full-Time | Salaried Exempt Pay Rate: $41,600 annually Benefits: Yes Schedule: Flexible schedule including nights, weekends, holidays, and on-call coverage Position Overview Challenge Enterprises of North Florida, Inc. is seeking a dependable and compassionate Group Home Lead to support the daily operations of our two residential group homes at Austrian Court and Hemlock Court. This role works closely with the Group Home Supervisor to maintain high-quality services, support residents, and ensure agency and regulatory standards are consistently met. The Group Home Lead serves as backup to the Group Home Supervisor and is expected to flex the work schedule based on the needs of the homes. Responsibilities include staffing coverage, resident appointments, medication and record review, audits, community activities, daily living support, financial transactions, documentation, and personalized assistance based on each resident’s goals and abilities. What You’ll Do Leadership & Home Operations Serve as backup to the Group Home Supervisor and provide leadership support across both residential homes Work scheduled shifts in the group homes and provide staffing coverage when needed to maintain continuity of care Be available for emergencies and adjust the work schedule when home, resident, or staffing needs require additional support Support staff training and reinforce expectations related to resident care, appearance, safety, and daily routines Maintain cooperative communication with supervisors, staff, families, community partners, and volunteers Health, Safety & Compliance Ensure compliance with Challenge Enterprises policies and procedures and applicable governing standards, including CMS, AHCA, Qlarant, iBudget, and the Agency for Persons with Disabilities (APD) Assist with emergency supply, First Aid kit, and individual resident emergency kit requirements Report medication errors and critical or non-critical incidents to the Group Home Supervisor immediately Serve as a mandated reporter for suspected or witnessed abuse or neglect Participate in annual licensing reviews and audits conducted by governing agencies Resident Support & Medical Care Support residents with activities of daily living, including cooking, cleaning, grooming, hygiene, dressing, and other individualized needs Schedule, attend, and document resident appointments and provide accurate information to medical professionals Transport residents to appointments, community activities, emergency rooms, walk-in care, and other approved locations Follow through with medical instructions and maintain detailed resident medical records Support residents during physical, behavioral, emotional, or medical concerns while maintaining dignity and person-centered care Medication & Documentation Review Therap T-Logs and S-Comms daily and maintain accurate electronic documentation Assist with monitoring and auditing Medication Administration Records (MAR), controlled medication counts, medication destruction records, and resident medications for accuracy Maintain accurate documentation related to resident services, medical care, incidents, activities, and required records Use electronic timekeeping and electronic health record systems accurately and consistently Financial & Administrative Support Assist with resident financial records, bank statement reconciliation, receipts, petty cash, room and board payments, budgeting, and other financial obligations Review financial records for accuracy and communicate budget or financial concerns to residents and staff when appropriate Assist with preparation of the annual licensing application and required documentation Community Engagement & Communication Advocate and communicate with Waiver Support Coordinators regarding resident needs Assist with developing a monthly calendar of resident-selected activities that are age appropriate, reasonable, and financially appropriate Participate in community activities with residents and support meaningful inclusion Use appropriate communication methods, including visual or written supports and basic sign language when needed until an interpreter is available Attend formal, informal, and in-service training required for professional development and APD compliance Operational Responsibilities Assist with menu implementation, grocery shopping, and maintaining a clean and safe home environment Follow all agency policies, procedures, confidentiality expectations, and professional standards Perform additional duties as assigned to support the needs of the residential program What We’re Looking For We are looking for a reliable, organized, and compassionate leader who can balance hands-on resident support with supervisory and administrative responsibilities. The ideal candidate communicates professionally, responds calmly during emergencies, maintains strong attention to detail, and is comfortable working a flexible schedule to support the needs of the homes. Ideal Skills & Traits Strong leadership and supervisory skills with the ability to guide and support staff Compassionate, patient, and respectful when supporting individuals with intellectual and developmental disabilities Strong verbal and written communication skills Ability to use de-escalation techniques and adapt communication methods to individual needs Strong organization, documentation, and recordkeeping skills Comfort with financial monitoring, budgeting, reconciliation, and resident funds Proficiency with computer applications, email, electronic timekeeping, and electronic health records Ability to remain flexible, dependable, and responsive to changing residential needs Professional judgment, personal integrity, and commitment to confidentiality Qualifications Required Qualifications High school diploma or GED required Minimum of 1 year of experience in a nonprofit human services setting providing services to individuals with intellectual and developmental disabilities; 3 years of experience preferred Proven leadership skills and supervisory experience Ability to pass required background screenings and maintain a satisfactory 3-year driving record Ability to maintain required certifications and training, including First Aid, CPR, Medication Administration and Validation, HIV/Infection Control, Zero Tolerance, and other APD-required training Ability to travel throughout the community, transport residents, attend professional appointments, and participate in required training Ability to communicate professionally in writing and verbally and maintain an alternative communication method when needed Successful completion of the required 60-day training period Physical Requirements This position requires participation in residents’ scheduled and individual activities, travel to meetings and training sessions, and transportation of residents to appointments and events. The role may involve occasional pushing, pulling, lifting, transporting, climbing, stooping, carrying items, and assisting with walkers and wheelchairs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Why Join Challenge Enterprises? At Challenge Enterprises, we believe in the power of people and possibilities. The Group Home Lead plays an important role in supporting safe, meaningful, and person-centered residential services while helping residents build independence and participate in their community. This position provides an opportunity to lead, support staff, build strong relationships, and make a meaningful difference in the lives of the individuals we serve. Challenge Enterprises of North Florida, Inc. is an Equal Opportunity Employer.

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  • Source: Indeed

    Human Resources Administrative Support

    Trego/Dugan Aviation | Jacksonville, FL 32218

    The HR Admin role provides administrative and secretarial support to the HR department. In addition to typing, filing, and scheduling, the HR Admin performs duties such as timekeeping, payroll assistance, coordination of meetings and conferences, obtaining supplies, coordinating direct mailings, and working on special projects. Also, answers non-routine correspondence and assembles highly confidential and sensitive information. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize a diversified workload and to recommend changes in office practices or procedures. Shifts: Thursday -Monday | 11 pm - 7 am (Tuesday & Wednesday - off) ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assists with routine maintenance and auditing employee personnel files, records, and documentation to ensure accuracy and up-to-date. Assists or answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate HR personnel. Conducts or assists with hiring events and new hire orientation. Schedules and organizes complex activities such as meetings, travel, conferences, and gateway activities for all members of the gateway. Performs desktop publishing. Assists with creating and developing visual presentations for the gateway or HR department. Establishes, develops, maintains, and updates the filing system for the HR department. Conducts daily ADP maintenance as required, including entering employees in the time clock and general troubleshooting to ensure time clocks are fully functional (becomes resident expert). - Performs daily audits of time clock punches and makes required corrections daily. Performs daily audits of scheduled hours vs actual hours worked. Updates employee attendance personnel files as required and provides local HR and Leadership with the appropriate follow-up to disciplinary action weekly Conducts wellness checks via phone call for employees on leave or with extended absenteeism. Handles confidential and non-routine information and explains policies when necessary. Works independently and within a team on special nonrecurring and ongoing projects. Acts as project manager for special projects, at the request of the HR department, which may include planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, and creating brochures. Assists with general correspondence, memos, charts, tables, graphs, etc. Proofreads copy for spelling, grammar, and layout, making appropriate changes. Other duties as assigned. COMPETENCY/BEHAVIORAL REQUIREMENTS: Adaptability Demonstrates flexibility in the face of change Projects a positive demeanor regardless of changes in working conditions Shows the ability to manage multiple conflicting priorities without loss of composure Organization Time Management: Determines the appropriate allocation of time Space Management: Effectively manages the workspace (i.e., keeps a clean and organized office, appropriately handles all paperwork, maintains control over the physical environment, etc.) Task Management: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines Proactive Demonstrates the ability to foresee problems and prevent them by taking action Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs Communication Skills Listening skills: Understands that the most important aspect of communication is the act of listening and actively works to improve those skills Oral skills: Speaks with confidence using clear, concise sentences and is easily understood Written skills: Produces well-thought-out, professional correspondence free of grammatical and spelling errors Telephone/E-mail: Uses high-quality, professional oral and written skills (as described above) to project a positive image of the business PHYSICAL DEMANDS: This is a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand, as necessary. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. OTHER REQUIREMENTS AND QUALIFICATIONS: Education: High School Diploma or Equivalent. Experience: Two years of administrative experience. Knowledge: Strong working knowledge of PC computers, Word, Excel, and PowerPoint programs. Must pass a ten (10) year background check and pre-employment drug test Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 Please note that this job description is not intended to cover or provide a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position. Must have a Valid Driver's License Must have some Computer work experience

    Apply on Indeed : Human Resources Administrative Support (opens in new window)
  • Source: Indeed

    Accounts Payable Specialist

    Jacksonville, FL 32246

    About Company: NLG began with a simple vision to raise the standard in electrical contracting through integrity, quality, and lasting relationships. Our founder, Wally Budgell, started his career with a hands-on approach and a passion for learning every part of the industry. Each role and NLG began with a simple vision to raise the standard in electrical contracting through integrity, quality, and lasting relationships. Our founder, Wally Budgell, started his career with a hands-on approach and a passion for learning every part of the industry. Each role and experience shaped his belief that true success comes from putting people first, clients, partners, and teams alike. Driven by that philosophy, Wally built a company rooted in trust and innovation, where safety and quality guide every decision. What began as one opportunity grew into a collective built on shared values and a commitment to doing things the right way. Today, NLG continues to grow organically and through acquisitions with that same spirit. We are focused on connection, collaboration, and a vision for a strong future together. Our history guided us to become a single powerhouse, bringing a full breadth of services to our clients. Our goal is to be better and stronger than we were yesterday. Our Focus More capabilities. More solutions. One trusted partner for all your needs. We operate as one offering more than just a service, you get a dedicated team you can count on. NLG provides innovative solutions to your toughest challenges, whether you need to make an environment safer, stronger, or more productive. Our team delivers seamless collaboration, unmatched expertise, and exceptional results that exceed your expectations. Wherever you need it, trust NLG to provide reliable, high-quality solutions that drive success. Mission Grounded in safety, quality, and trust, we bring our best to every project and every partnership, continually raising the bar in the construction industry for our clients. Vision To continually redefine what value means for our clients through innovation, craftsmanship, and an unwavering commitment to excellence in every service we deliver. Values Collaboration across all departments helps us move faster, think smarter, and stay focused on what matters most: the work. We are united by purpose and bring our best to every project for YOU. experience shaped his belief that true success comes from putting people first; clients, partners, and teams alike. Driven by that philosophy, Wally built a company rooted in trust and innovation, where safety and quality guide every decision. What began as one opportunity grew into a collective built on shared values and a commitment to doing things the right way. Today, NLG continues to grow organically and through acquisitions with that same spirit. We are focused on connection, collaboration, and a vision for a strong future together. Our history guided us to become a single powerhouse bringing a full breadth of services to our clients. Our goal is to be better and stronger than we were yesterday. About the Role: The Accounts Payable Specialist plays a critical role in managing and processing the financial obligations of our construction company, ensuring all vendor invoices and payments are handled accurately and timely. This position is responsible for maintaining the integrity of accounts payable records, reconciling accounts, and supporting the general ledger to provide clear financial reporting. The specialist will collaborate closely with internal departments and external vendors to resolve discrepancies and ensure compliance with company policies and regulatory requirements. By efficiently managing invoice processing and payment schedules, this role helps maintain strong vendor relationships and supports the overall financial health of the organization. The successful candidate will contribute to streamlining accounts payable processes and meeting strict deadlines in a fast-paced construction environment. Minimum Qualifications: High school diploma or equivalent; Associate’s degree in Accounting, Finance, or related field preferred. Minimum of 2 years of experience in accounts payable or a similar accounting role. Proficiency with accounting software, specifically JD Edwards or equivalent ERP systems. Strong knowledge of accounts payable processes, general ledger, and journal entries. Demonstrated ability to meet deadlines and manage multiple priorities in a fast-paced environment. Preferred Qualifications: Bachelor’s degree in Accounting, Finance, or Business Administration. Experience working in the construction industry or a related field. Advanced skills in Microsoft Office, particularly Excel and Word. Familiarity with process improvement methodologies and automation tools in accounts payable. Certification such as Certified Accounts Payable Professional (CAPP) or similar credentials. Responsibilities: Process and verify invoices, purchase orders, and expense reports for accuracy and compliance with company policies. Reconcile accounts payable transactions and resolve discrepancies in a timely manner. Maintain accurate records of all accounts payable activities and update the general ledger accordingly. Utilize accounting software, including JD Edwards, to enter journal entries and manage payment schedules. Collaborate with vendors and internal departments to address payment inquiries and resolve issues. Ensure all payments are processed within established deadlines to maintain positive vendor relationships. Prepare reports related to accounts payable status and assist with month-end and year-end closing activities. Support audit processes by providing necessary documentation and explanations related to accounts payable. Skills: The required skills such as account reconciliation, processing invoices, and managing accounts payable are essential for ensuring accurate and timely financial transactions on a daily basis. Proficiency in accounting software like JD Edwards enables the specialist to efficiently enter data, generate journal entries, and maintain the general ledger with precision. Strong organizational skills and the ability to meet deadlines are critical to managing the high volume of invoices and payments typical in the construction industry. Microsoft Office Word is used regularly to prepare reports, correspondence, and documentation that support financial operations and audits. Preferred skills, including advanced Excel capabilities and knowledge of process improvements, enhance the specialist’s ability to streamline workflows and contribute to continuous operational excellence.

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  • Source: Indeed

    Cash Specialist

    KLS Martin Group | Jacksonville, FL 32246

    Job Summary The Cash Specialist is responsible for managing the organization's daily cash application, banking transactions, account reconciliations and short-term cash administration activities. This position ensures timely and accurate application of customer payments, maintains cash-related records, supports treasury operations and provides reliable information regarding daily cash activity and liquidity. The role serves as a key liaison between Accounts Receivable, Accounts Payable, Treasury and external banking partners. Essential Functions, Duties, and responsibilities Cash Management Monitors daily bank activity and records cash transactions accurately and timely Prepares and distributes daily cash position reports Performs daily cash forecasting support by identifying expected receipts and disbursements Initiates approved bank transfers and wire transactions Maintains positive pay files and other bank fraud prevention activities Assists with administration of corporate banking platforms and user access Cash Application Applies customer payments accurately to open invoices Investigates and resolves unapplied cash, payment discrepancies and short pays Coordinates with Customer Care and Accounts Receivable to resolve remittance issues Processes lockbox, ACH, wire, credit card and check payments Maintains detailed documentation supporting payment application Bank Reconciliations Performs daily and monthly bank reconciliations Investigates outstanding reconciling items Resolves banking discrepancies in a timely manner Supports month-end close activities related to cash accounts Treasury Support Assists with daily liquidity monitoring Maintains banking documentation and authorized signer records Supports cash forecasting and working capital reporting Assists with implementation of banking products and process improvements Provides support during banking relationship reviews and audits Controls & Compliance Maintains compliance with internal controls governing cash handling and banking transactions Protects confidential financial information Identifies opportunities to strengthen cash controls and improve efficiency Supports internal and external audit requests Process Improvement & Technology Identifies root causes when the same exceptions occur, and recommends a fix for the future Actively explores — and suggests improvements to — automation/workflow tools relevant to the role rather than defaulting to manual workarounds Flags manual, redundant, or error-prone steps in existing procedures Escalates recurring trends and process gaps to leader Education and Experience Requirements High school diploma required; Associate's or Bachelor's degree in Accounting, Finance, or related field preferred 1-3 years of experience in cash application, accounts receivable, or general accounting Basic proficiency in Excel (lookups, basic formulas) and comfort learning ERP/banking systems Experience with ACH, wire, lockbox, or check payment processing preferred Knowledge, Skills, and Abilities Strong attention to detail and accuracy when handling payment data Good organizational skills and ability to manage daily deadlines Ability to maintain confidentiality with financial information Comfortable communicating with internal teams and external banking partners

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  • Source: Indeed

    FITT Manager (Family Intensive Treatment Team)

    Gateway Community Services, Inc. | Jacksonville, FL

    Gateway is proud to be a recognized leader in addiction treatment for adults and adolescents in the Northeast Florida region. Since 1978, Gateway has been committed to providing compassionate services to those lost in the despair of addiction. *FAMILY INTENSIVE TREATMENT TEAM PROGRAM MANAGER POSITION OBJECTIVES* Team leader of a multidisciplinary treatment team providing in-home services to address substance abuse, behavioral health, educational, family, and criminal justice issues. Supervise Family Intensive Treatment Team staff. The Program Manager primarily oversees the Family Intensive Treatment (FIT) team within the Outpatient Treatment Program, supervises and develops staff, and provides FIT-specific services to families. The position ensures timely, coordinated, family-centered care, maintains quality and compliance standards, and monitors team performance and outcomes while supporting the broader operational and service delivery needs of Outpatient and advancing Gateway’s goals and mission. *ESSENTIAL FUNCTIONS* 1. Demonstrated ability to manage a multidisciplinary team and a grant targeted for families with high-risk child abuse cases 2. Will be required to provide supervision to all FITT staff 3. Ensure integrated treatment for substance use disorders, parenting interventions, and therapeutic treatment for all family members into one comprehensive treatment approach 4. Ability to ensure fidelity in evidence-based practices 5. Knowledge of substance use disorders & Mental Health treatment and recovery services 6. Ability to provide therapeutic training or psycho education to FIT team for implementation in services: Parenting skills; Behavior Modification; Family Education and Family Support Network; and Behavior Management 7. Participate in multidisciplinary teams to include participation in child welfare meetings and court proceedings as needed. 8. Ensure collaboration with the child welfare Community Based Care lead agency and dependency case management agency partners. 9. Ensure program documentation and compliance with established performance measures 10. Complete chart review audits within required time frames. 11. Complete evaluations and Performance Notices on subordinate employees as needed. 12. Perform special projects and other organization-related assignments as requested. 13. The Program Manager primarily oversees the Family Intensive Treatment (FIT) team within the Outpatient Treatment Program, supervises and develops staff, and provides FIT-specific services to families. The position ensures timely, coordinated, family-centered care, maintains quality and compliance standards, and monitors team performance and outcomes while supporting the broader operational and service delivery needs of Outpatient and advancing Gateway’s goals and mission. *PERFORMANCE STANDARDS* * Must be eligible through DCF and AHCA with Level II Background checks throughout employment. * Must abide by the organization’s Code of Conduct, policies and procedures, and state certification code of ethics. * The ability to comply with equal employment opportunity requirements. * Must complete all in-person and Relias trainings assigned during probation and throughout employment. * Must practice universal precautions as part of regular job duties whenever applicable. * Timely and regularly complete all required documentation, reports, and other organization-related paperwork. * Must be able to perform assigned work independently with minimal supervision and make decisions using appropriate judgment. * Maintain the work area clean and orderly, ensuring safe operating conditions. * Must be able to take direction and guidance from managers and supervisors respectfully and function as an effective team member. * Must have the ability to comply with a workplace of dignity and respect. QUALIFICATIONS FORMAL EDUCATION/EXPERIENCE/ CERTIFICATION/LICENSURE · Clinical Licensure (LMHC, LCSW, LMFT) · Must have three (3) years of experience working with adults with substance use disorders. *SKILLS* · Ability to communicate in English and to read and understand written English. · Ability to recognize and respond to emergencies and life-threatening situations in an appropriate manner. · Ability to work in a fast-paced environment. · Strong customer service and organizational skills. · Ability to relate and present to groups. · Ability to relate to adolescents, adults, families, referral sources and internal Gateway Team Members. *KNOWLEDGE* · 12 step recovery program · Knowledge of adolescent and adult behavior and development, mental health, family systems, domestic violence and addiction · Strong knowledge of dysfunctional family roles. Gateway Community Services is an Equal Opportunity Employer. Gateway Community Services does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Job Type: Full-time Pay: $72,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: Multiple locations

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    Hotel Front Desk Agent AM

    Courtyard by Marriott St. Augustine I-95 | Saint Augustine, FL 32084

    *Job Overview* We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires excellent communication skills, attention to detail, and a passion for hospitality. *Duties* * Greet guests upon arrival with a friendly demeanor and assist with the check-in process. * Manage reservations and handle guest inquiries via phone, email, or in-person. * Conduct night audits as required, ensuring accurate financial reporting and record-keeping. * Provide information about hotel amenities, local attractions, and services to enhance guest experience. * Address guest concerns promptly and professionally, maintaining high standards of guest relations. * Operate phone systems efficiently to manage incoming calls and relay messages as needed. * Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. *Skills* * Strong customer service skills with a focus on guest relations. * Proficiency in phone etiquette and effective communication techniques. * Experience in hospitality management or working within a resort environment is preferred. * Multilingual or bilingual abilities are highly desirable to cater to diverse clientele. * Familiarity with night audit procedures is a plus but not mandatory. * Ability to work flexible hours, including nights and weekends as needed. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry! Job Types: Full-time, Part-time Pay: From $16.00 per hour Work Location: In person

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    Staffing Development Risk Manager

    Jacksonville, FL 32210

    Staff Developer and Risk Manager Combination ( RN) The position is responsible for the development, implementation, and facilitation of Florida’s Risk Management and Risk Mitigation program. Overseeing the new hire orientation and ongoing education. Position collaborates with other regional team members and facility leadership to develop policies and procedures and ensure adherence with all risk management and risk mitigation federal and state requirements. RESPONSIBILITIES: · Assume accountability for development, implementation, and assessment of Risk Management, Quality Assurance and Performance Improvement & Abuse Prevention policies and procedures and tools. · Develop the Risk Management skills of the facility team(s) through ongoing education programs. · Analyze quality assurance/performance improvement trends and prioritize responses to unusual or negative data. · Assume accountability for development and implementation of a reporting, tracking, and trending system for all incidents, “adverse incidents”, and “reportable events”. · Analyze root and contributing causes of events and trends, determine solutions, and provide preventative strategies. · Provide onsite (or remote as determined by the CNO and VP of Clinical Operations) support to facility leadership during third party surveys including state, local regulatory and abuse agencies, and governmental agencies. · Analyze deficiencies and provide guidance in responding to risk management, abuse, substandard quality of care, immediate jeopardy, harm, widespread and/or systemic deficiencies. · Analyze concern and grievance trends and patient/resident and Resident Representative satisfaction survey results. · Develop facility specific, region, and company level solutions to improve responses. · Analyze and trend potential and actual liability issues through medical record review of high-risk situations. · Respond with corrective action plans when weaknesses in documentation and clinical systems are identified. · Analyze risks involved in potential and actual injury to patients and visitors with Legal Counsel. · Oversee collection of data and information necessary to defend a resulting claim. · Assume responsibility of the development of Citadel’s Ethics policies and procedures for skilled nursing facilities. · Support facilities through comprehending and implementing policies and procedures and providing support on ethical considerations. · Produce reports for analysis purposes as required by Legal Counsel. · Coordinate and collaborates with facility leadership, VP of Clinical Operations, Corporate Compliance Officer, Chief Nurse Officer, Chief Administrative Officer, and the Chief Human Resources Officer during investigations and remedial efforts. · Perform other related duties as assigned by his/her supervisor. · Other Job Duties as assigned. REQUIREMENTS · Bachelor’s degree or greater · Licensed Registered Professional Nurse in the state of Florida. · Must have training in Risk Management or currently enrolled in a Risk Management Training Curriculum that provides education on Florida state regulations for skilled nursing facilities. · Must have knowledge of office and accounting machines as well as laws, regulations and guidelines pertaining to long term care and center operation. · Analytic and problem-solving skills · Strong written and oral communication skills · Various application skills including, Microsoft Outlook, Word, Excel, Visio, and SharePoint. · Must have knowledge of business transactions, accounting, and credit functions For more Information regarding the HB531 Florida Agency for Health Care Administration, please visit: https://info.flclearinghouse.com

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    Director – Special Investigations (FIU)

    SoFi | Jacksonville, FL

    Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Director —Special Investigations (Financial Investigations Unit) will lead the prioritization and execution of proactive, complex, and high-risk AML investigations across the SoFi enterprise, including SoFi Bank, N.A., SoFi Securities, LLC, and the technology platform. This role will focus on identifying, investigating, and mitigating potential money laundering, terrorist financing, sanctions, fraud, and other financial-crime risks through targeted investigative initiatives. What you'll do: Lead and execute proactive AML investigations involving complex typologies, high-risk customers, emerging threats including those related to digital assets, and material exposure to the enterprise. Manage the Special Investigations pipeline, including intake, triage, prioritization, assignment, escalation, and timely resolution of matters requiring enhanced investigative expertise. Conduct end-to-end investigations using internal and external data sources; document findings, develop clear narratives, and determine appropriate disposition, escalation, and reporting actions. Identify suspicious activity, emerging typologies, control gaps, and systemic trends; provide actionable recommendations to strengthen detection, investigation, and risk-mitigation capabilities. Partner closely with the Financial Investigations Unit, Customer Intelligence Unit, Sanctions, Cryptocurrency, AML Advisory, Legal, Risk, Product, Data, and Engineering teams to investigate complex issues and drive resolution. Serve as a subject-matter expert for complex AML investigations, including cases involving layered transactions, potentially related accounts, adverse media, high-risk geographies, beneficial ownership, and other elevated-risk activity. Support the preparation, quality review, and escalation of Suspicious Activity Reports (SARs), regulatory inquiries, law-enforcement requests, and other investigative deliverables, as applicable. Develop and maintain investigative procedures, playbooks, and quality standards for proactive and special investigations, ensuring alignment with regulatory requirements, internal policies, and industry best practices. Monitor developments in financial-crime typologies, regulatory expectations, and industry practices to ensure the Special Investigations program remains responsive to evolving risks. Support regulatory examinations, internal audits, testing activities, and management reporting by providing clear documentation of investigative methodologies, outcomes, trends, and remediation efforts. What you'll need: Bachelor's Degree from a four-year college or university in a related field. 10-15+ years of experience in AML with a focus on retail banking and recent experience controls/processes or AML third-party risk management controls. Comprehensive understanding of CPS/BaaS products including payments processing, card issuance, credit and lending and other traditional retail banking services. Demonstrated ability to communicate effectively with all levels of the organization and across different business lines. Demonstrate strong leadership and management skills that build solid working relationships within the organization. Excellent working knowledge of BSA/AML laws and regulations within various international jurisdictions Experience in providing anti-money laundering guidance/advice to Compliance, Business and Engineering leaders. Excellent organizational, verbal, written and interpersonal skills are required. Must be able to multitask, adapt well to changing priorities, and effectively prioritize responsibilities to meet critical deadlines. Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure. Excellent analytical skills required. Ability to work collaboratively and independently while managing projects and assignments. Nice to have: CAMS/CFE certification Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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    Benefits Sales Consultant

    Jacksonville, FL 32211

    *Job Overview* *Change careers. Learn an industry. Build something valuable.* *1099 Independent Contractor | No experience required* You don't need a background in benefits or insurance to build a career in employee benefits and insurance. At Shield Health 360, we're looking for driven, relationship-focused people who want to learn how to meaningfully help businesses build better benefits and financial strategies. You might come from sales, hospitality, healthcare, real estate, construction, recruiting, service, management, finance--or an entirely different industry. We want you! *And we'll teach you*. *We're not a traditional benefits agency*. Traditional benefits conversations typically start and end with insurance. *Ours doesn't*. We take a 360 degree approach to employer solutions. Our advisors learn how to look at the business as a whole and identify solutions that create meaningful value for both the employer and its employees. This means you aren't here to sell a product; you're learning how to have a bigger conversation and identify how we can help in *all* areas. *We're not here to teach you how to sell a policy. We're here to teach you how to advise a business. We provide:* * *Complete education & training through Shield Advisor Academy* * *Licensing support for eligible candidates* * *Access to Shield's employer benefits product ecosystem* * *Leads and CRM technology* * *Office space* * *Back-office support* * *Ongoing coaching and development* We provide the infrastructure. *You build the business.* *Who We're Looking For* We're looking for people who are: * Ready for a career change or new opportunity * Entrepreneurial, motivated, and coachable * Comfortable building relationships and talking with business professionals * Interested in solving problems—not just selling products * Driven to build their own client base and book of business * *Willingness to obtain their license within 30 days of hire (company paid) or active Florida Health & Life insurance license* * Moderately tech savvy * Comfortable working in a commission-based environment as 1099 insurance agent *No previous benefits experience is required.* This is a *1099 independent advisor opportunity* where you'll build relationships with employers and business leaders while developing your own book of business with Shield's education, products, technology, and support behind you. Don't know employee benefits? That's okay. *We can teach you the industry. You bring the drive.* Pay: $45,000.00 - $120,000.00 per year Benefits: * Flexible schedule * Work from home Application Question(s): * Do you currently have an active Health insurance license in the state of Florida? Work Location: Hybrid remote in Jacksonville, FL 32211

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    LIFEGUARD

    GATE Hospitality | Ponte Vedra Beach, FL 32082

    Thank you for applying to one of the most premier places to work in the Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team. The Ponte Vedra Inn & Club is one of the premier places to work in Northeast Florida and we pride ourselves in our 5 Diamond Certified Service. People are our greatest asset and we are currently seeking people like you that have a desire to serve to join our team. What's in it for you? Top pay - Flexible scheduling - Company provided uniforms and dry cleaning benefits - Resort discounts - Company provided 5-diamond training & certifications . . . and so much more! Apply today and take advantage of this unique opportunity to work at the historic Ponte Vedra Inn & Club. Job Duties and Responsibilities • Identify potential accident hazards. • Be alert or prevent accidents (risk management). • Enforce all ocean/pool rules in a consistent manner. • Handle discipline situations with courtesy and fairness. • Respond quickly, intelligently, decisively and in accordance with established emergency and accident management procedures. • Administer first aid and CPR as required. • Communicate with other lifeguards and supervisors. • Facilitate public relations with a positive and professional attitude, courtesy and tact. • Carry out additional duties as assigned by supervisors. • Attend all training as required. Job Requirements • Current American Red Cross Lifeguarding certification • Certified in first aid, CPR and AED • Excellent interpersonal communication and organizational skills • Experience in public facility management • Strong problem-solving skills • Self-motivated with the ability to work without supervision • Ability to lead and motivate staff • Available to work weekends/holidays Benefits • Dry Cleaning/Laundry • Free Parking • Vacation Pay, Holiday Pay, Sick Pay • Medical/Dental/Vision/Disability/Life • Employee Café • 401(k) The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

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    LIFEGUARD

    Ponte Vedra Inn & Club | Ponte Vedra Beach, FL 32082

    Thank you for applying to one of the most premier places to work in the Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team. The Ponte Vedra Inn & Club is one of the premier places to work in Northeast Florida and we pride ourselves in our 5 Diamond Certified Service. People are our greatest asset and we are currently seeking people like you that have a desire to serve to join our team. What's in it for you? Top pay - Flexible scheduling - Company provided uniforms and dry cleaning benefits - Resort discounts - Company provided 5-diamond training & certifications . . . and so much more! Apply today and take advantage of this unique opportunity to work at the historic Ponte Vedra Inn & Club. Job Duties and Responsibilities • Identify potential accident hazards. • Be alert or prevent accidents (risk management). • Enforce all ocean/pool rules in a consistent manner. • Handle discipline situations with courtesy and fairness. • Respond quickly, intelligently, decisively and in accordance with established emergency and accident management procedures. • Administer first aid and CPR as required. • Communicate with other lifeguards and supervisors. • Facilitate public relations with a positive and professional attitude, courtesy and tact. • Carry out additional duties as assigned by supervisors. • Attend all training as required. Job Requirements • Current American Red Cross Lifeguarding certification • Certified in first aid, CPR and AED • Excellent interpersonal communication and organizational skills • Experience in public facility management • Strong problem-solving skills • Self-motivated with the ability to work without supervision • Ability to lead and motivate staff • Available to work weekends/holidays Benefits • Dry Cleaning/Laundry • Free Parking • Vacation Pay, Holiday Pay, Sick Pay • Medical/Dental/Vision/Disability/Life • Employee Café • 401(k) The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

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    Corporate Counsel Principal

    FIS | Jacksonville, FL 32202

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the team: The FIS Legal team is comprised of 200+ attorneys and paraprofessionals worldwide who are a part of the Legal, Compliance & Corporate Affairs (LCCA) group, which includes 600+ professionals who serve as advisors to and partners with our businesses. Teams within our group work collaboratively with each other and with our business colleagues to solve problems in an effective and pragmatic manner. We view our role as one of strategic enablement and support for our business leaders in a variety of legal, compliance and corporate affairs matters. We strive to assist our businesses in meeting their objectives with sound, reasonable and well-considered legal counsel and compliance analysis and support. What you will be doing: Draft and negotiate high-impact complex commercial transactions with financial institutions for SaaS and Cloud based financial technology services. Provide clear, pragmatic, and solution-oriented legal advice to enable business strategy while managing legal risk. Lead the go-to-market legal activity for cutting edge financial technology offerings, including structuring, drafting, and negotiating legal agreements. Leads pre-litigation dispute resolution with clients, partners, vendors, and more. Supports regulatory compliance initiatives, ensuring the organization adheres to all relevant laws and regulations in the fintech sector. Supports the integration of products, contracts, and processes of acquired institutions into FIS enterprise standards. Administers risk assessments across legal processes and business operations, identifying potential legal risks and developing strategies to mitigate them. Conducts legal due diligence for business transactions, mergers, acquisitions, or partnerships to ensure compliance and identify legal risks. Consults on complex legal issues and litigation, coordinating externally with government bodies, regulatory agencies, and other external stakeholders when necessary to maintain positive relations and ensure compliance. Applies highly developed research and analytical skills to interpret proposed and existing laws, statutes, and regulations, ensuring comprehensive legal understanding. What you will need: J.D. with active membership in at least one state bar. 3-5 years of relevant prior in-house experience within a financial services and/or technology company is strongly preferred. Strong communication, research, writing, and analytical skills, including drafting of advice, as well as the ability to work independently and collaboratively in a fast-paced environment. Experience prioritizing and managing multiple projects efficiently and effectively in a fast-paced business environment and driving complex projects to completion. Confident and proactive self-starter with strong interpersonal skills and a demonstrated ability to provide sound legal advice, exercise good judgement, and work well with senior management and cross functional stakeholders. What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: • Opportunities to innovate in fintech • Tools for personal and professional growth • Inclusive and diverse work environment • Resources to invest in your community • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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    Corporate Counsel Principal

    FIS | Jacksonville, FL 32202

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the team: The FIS Legal team is comprised of 200+ attorneys and paraprofessionals worldwide who are a part of the Legal, Compliance & Corporate Affairs (LCCA) group, which includes 600+ professionals who serve as advisors to and partners with our businesses. Teams within our group work collaboratively with each other and with our business colleagues to solve problems in an effective and pragmatic manner. We view our role as one of strategic enablement and support for our business leaders in a variety of legal, compliance and corporate affairs matters. We strive to assist our businesses in meeting their objectives with sound, reasonable and well-considered legal counsel and compliance analysis and support. What you will be doing: Draft and negotiate high-impact complex commercial transactions with financial institutions for SaaS and Cloud based financial technology services. Provide clear, pragmatic, and solution-oriented legal advice to enable business strategy while managing legal risk. Lead the go-to-market legal activity for cutting edge financial technology offerings, including structuring, drafting, and negotiating legal agreements. Leads pre-litigation dispute resolution with clients, partners, vendors, and more. Supports regulatory compliance initiatives, ensuring the organization adheres to all relevant laws and regulations in the fintech sector. Supports the integration of products, contracts, and processes of acquired institutions into FIS enterprise standards. Administers risk assessments across legal processes and business operations, identifying potential legal risks and developing strategies to mitigate them. Conducts legal due diligence for business transactions, mergers, acquisitions, or partnerships to ensure compliance and identify legal risks. Consults on complex legal issues and litigation, coordinating externally with government bodies, regulatory agencies, and other external stakeholders when necessary to maintain positive relations and ensure compliance. Applies highly developed research and analytical skills to interpret proposed and existing laws, statutes, and regulations, ensuring comprehensive legal understanding. What you will need: J.D. with active membership in at least one state bar. 3-5 years of relevant prior in-house experience within a financial services and/or technology company is strongly preferred. Strong communication, research, writing, and analytical skills, including drafting of advice, as well as the ability to work independently and collaboratively in a fast-paced environment. Experience prioritizing and managing multiple projects efficiently and effectively in a fast-paced business environment and driving complex projects to completion. Confident and proactive self-starter with strong interpersonal skills and a demonstrated ability to provide sound legal advice, exercise good judgement, and work well with senior management and cross functional stakeholders. What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: • Opportunities to innovate in fintech • Tools for personal and professional growth • Inclusive and diverse work environment • Resources to invest in your community • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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    Manager, BPS Client Service & Support

    FIS | Jacksonville, FL 32202

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS? What You Will Be Doing Lead and develop a team responsible for retirement client onboarding, implementation, conversion, and ongoing service activities. Drive a client-centric culture focused on delivering exceptional onboarding experiences, successful plan conversions, operational excellence, and long-term client satisfaction. Oversee end-to-end conversion activities, including project governance, risk mitigation, milestone management, testing oversight, and client readiness initiatives. Partner closely with Sales, Relationship Management, Product, Operations, Technology, Compliance, and Client Service teams to support new business growth and successful client outcomes. Establish and monitor operational performance metrics, implementation quality standards, conversion success measures, and client satisfaction indicators to drive continuous improvement. Develop organizational capabilities by coaching and mentoring associates while fostering a culture of accountability, engagement, and continuous learning. Champion change management efforts associated with new products, regulatory requirements, operational enhancements, and business transformation initiatives. What You Will Need Bachelor's degree or equivalent combination of education and experience. Leadership experience within retirement services, client onboarding, implementation management, conversion operations, business process services, or client-facing operational environments. Experience managing complex client implementations, conversions, escalations, operational risks, and cross-functional business initiatives. Proven ability to use performance metrics, operational analytics, and client insights to drive business results and continuous improvement. Experience leading organizational change, process transformation, and service delivery excellence initiatives. Proficiency with Microsoft Office applications, project management tools, reporting platforms, and business management systems. Added Bonus If You Have Deep knowledge of retirement plan administration, defined contribution recordkeeping, plan conversions, and participant onboarding processes. Experience supporting corporate, advisor, institutional, or enterprise retirement clients through implementation and conversion activities. Knowledge of retirement industry regulations, governance requirements, and operational controls. Experience leading geographically dispersed, hybrid, or global teams. Experience driving automation, digital transformation, or operational modernization initiatives. Knowledge of retirement technology platforms, recordkeeping systems, and conversion methodologies. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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