Lab Supervisor II, Freestanding ER & Urgent Care
Company Description
About Intuitive Health
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.
About UF Health
The UF Health network of care includes 12 hospitals and hundreds of physician practices and outpatient locations in Gainesville, Jacksonville and Central Florida. UF Health is recognized as Florida’s premier hospital system, thanks to our commitment to quality clinical care that yields outstanding outcomes and continually earns us national recognition.
Job Description
This role will play a big role in our Regulatory and Compliance functions for the site(s). The ideal candidate would have heavy knowledge and experience with HealthCare/Hospital Lab Operations Compliance.
The Lab Supervisor II oversees the technical operations of laboratory services at Freestanding Emergency and Urgent Care facilities to ensure accurate, timely testing that supports patient diagnosis and treatment. The role provides leadership to laboratory staff, ensures compliance with regulatory and hospital partner requirements, and collaborates with other clinical leaders to support efficient operations and a patient-centered environment. The Lab Supervisor works in partnership with the Lab Manager, Program Director and Hospital Partner leadership and reports to the Lab Manager.
POSITION RESPONSIBILITIES
· In collaboration with the Program Director, supervises the day-to-day technical operations of assigned facilities to maximize service while minimizing cost.
· Ensure that accurate, adequate laboratory services are provided timely
· Use knowledge, experience, and imagination to implement change and improvements
· Travel between labs as needed and on a regular basis
· Oversee the receipt and acceptance or rejection of lab specimens
· Perform waived, moderate to high complexity procedures in hematology, chemistry, microbiology, serology, immunohematology, and cytology areas of laboratory for the analysis, treatment and diagnosis of disease
· Operate and maintain complex laboratory analyzers
· Make independent decisions to report normal and abnormal test results. Manage blood product inventory, test system reagents and lab supplies
· In concert with the CLIA Lab Director, and CLIA Technical Supervisor to monitor and revise the Laboratory Quality Plan
· Implement quality and service improvements
· Report and respond to all technical laboratory incidents, errors or complaints in a timely manner
· Function as a delegated CLIA Technical Consultant and General Supervisor to ensure all regulatory, licensing, safety and accreditation requirements are fulfilled for assigned cost center including proficiency testing, quality controls, method verification
· Write, review and implement cost center policies and procedures for approval by the CLIA Lab Director (technical policies) or administrative director (non-technical policies)
· Ensure that Hospital Partner polices are enforced. Perform personnel actions including hiring recommendations, performance evaluations, initial training, competency assessments, remedial and disciplinary actions
· Oversee and complete payroll functions. Schedule staff and make workstation assignments.
· Ensure that laboratory staff are supported and prepared to serve our customers. Develop self and individuals to optimize effectiveness. Assist with and monitor student educational activities.
· Represent laboratory management in meetings and on committees
· Work cooperatively with others to achieve organizational goals
· Perform all assigned duties in a caring and professional manner, serving as a model to create a customer focused environment
· Prepare, implement, and control the cost center budget in conjunction with the Program Director and the Laboratory Administrative Director
· Evaluate analyzers, software and test systems for capital purchase, lease and reagent rental agreements.
· Communicate effectively with administration and Leadership
· Follow and enforce all company policies
· Participate in monthly governing board and quarterly quality assurance meetings
· Ensure adherence to all law and regulations regarding employment, affirmative action, HIPAA, safety and drugs
· Rotate weekend supervisor call coverage
· Attend staff meetings and complete mandatory training
· Adhere to dress code, core values, policies & procedures, time & attendance guidelines and confidentiality
· Perform all other duties assigned by management within job specifications
COMPETENCIES
· Excellent interpersonal and communication skills
· Ability to work well under pressure to complete deadlines
· Demonstrate appropriate computer skills
· Technically competent in principles and procedures of assigned laboratory disciplines
· Understanding of laboratory regulatory issues
· Understanding of laboratory Quality Management Systems and Quality Assurance
Qualifications
REQUIRED EDUCATION
· Bachelor’s degree Biology, Chemistry, Physical Sciences, Medical Technology, Clinical Laboratory or Medical Laboratory Science required. Master’s degree preferred.
REQUIRED SKILLS
· Ability to effectively interact with customers to understand their needs and explain data
· Microsoft Office
· Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
· Written communication
REQUIRED EXPERIENCE
· Must have experience to meet CLIA requirements for Technical Consultant/Supervisor and General Supervisor (dependent on credentials and testing performed)
· 5 or more years’ experience as a Technologist
· Previous supervisor experience preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
· Florida Licensed as a Clinical Laboratory Supervisor in at least Chemistry, Hematology, Microbiology and Immunohematology (Blood Bank)
· ASCP (MLS/MT) or AMT certification required.
· National certification from ASCP Board of Certification (BOC) for assigned work areas preferred
· CPR Certification required.
· Exceptional communication skills and leadership skills required.
· Demonstrated stable work history.
WORK ENVIRONMENT & PHYSICAL DEMANDS
This position operates in a healthcare environment. While performing the duties of this job, the employee is regularly required to talk, hear, and communicate effectively with patients and staff. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The role may involve moderate noise from phones, computers, printers, and medical equipment. Physical activity may include standing, walking, bending, kneeling, stooping, crouching, and occasionally lifting or assisting patients.
Employees may also be exposed to environmental conditions common in healthcare settings, including radiation, infectious or communicable diseases, bloodborne pathogens, chemicals, fumes, odors, gases, and dust.
POSITION TYPE/EXPECTED HOURS OF WORK
Exempt/Salary
TRAVEL
Travel is primarily local during the business day between facilities, although some out-of-the-area and overnight travel may be needed from time to time. Incumbent will be required to work at any facility and be responsible for own transportation.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional Information
Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
