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  • Source: Indeed

    Production Support Engineer

    Syms Strategic Group, LLC (SSG) | Jacksonville, FL 32201

    Syms Strategic Group (SSG) is seeking a talented Production Support Engineer Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities Perform high-level, day-to-day operational support of complex application cloud systems Develop solutions to routine technical problems of limited scope Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system Accurately document problems in logging and discrepancy reporting tools Work directly with the customer in most aspects of the day-to-day activities Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required Communicate with users and senior management the status of key problem statuses Perform maintenance/installation of computing infrastructure Implement continuous improvement methodology through the use of IT systems or procedure Maintain inventory of system assets Ensure compliance with VA standards and security policies Provide documentation, training, and additional duties as assigned Required Skills and Experience Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch Proven track record of managing and maintaining large-scale production systems Strong proficiency in Linux/Unix and Windows operating systems Experience with system administration tasks including user management, permissions, and system monitoring Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management Experience with automation tools like Ansible, Puppet, Chef, or SaltStack Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch An ability to troubleshoot and optimize system performance and reliability An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup Experience with network monitoring and diagnostic tools Experience with secure best practices for production systems Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS Knowledge of database performance tuning and backup/recovery processes Knowledge of CI/CD pipelines Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment Strong attention to detail to ensure system stability and data integrity An ability to quickly adapt to new technologies and processes A willingness to be on-call for production system support as required Strong documentation skills for maintaining system configurations, processes, and procedures An ability to manage and contribute to multiple projects, ensuring timely completion and quality results An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations Professional Certifications None required Years of Professional Experience 8+ years of experience in systems engineering or a related field, particularly in production environments 3+ years of experience with SQL query and monitoring Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) Formal Education Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W-2 position All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. 4oodl1CDzu

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  • Source: Indeed

    Scrum Master

    NLP Logix | Jacksonville, FL 32256

    Scrum Master Location: Jacksonville, FL — Onsite, five days per week Position Type: Full-time Salary Range: $95,000–$110,000 annually Department: Delivery Excellence Reports To: Director, Delivery Enablement About NLP Logix NLP Logix builds AI and machine learning solutions that solve real business problems. We bring together expertise across data science, engineering, and delivery to move solutions from concept into the real world. We believe that Data Science is a Team Sport.™ We work across disciplines with shared ownership, curiosity, and a focus on practical results. We challenge assumptions, experiment boldly, and celebrate wins together. You’ll find meaningful challenges, opportunities to keep learning, and teammates who value collaboration over silos and egos. About the Role We’re seeking an experienced Scrum Master to support three to five teams delivering AI and technology solutions for our clients. You’ll help teams consistently meet commitments by facilitating Scrum practices, removing blockers, and improving delivery predictability and transparency. This role suits someone who builds trust, communicates proactively, and helps teams adapt while keeping delivery moving. What You’ll Do Lead Scrum ceremonies and backlog refinement to support clear, achievable sprint commitments. Help teams take ownership, remove impediments, and escalate cross-team blockers and delivery risks. Partner with Product Owners and Program Managers to clarify acceptance criteria and align sprint work with project milestones. Monitor sprint performance and provide weekly Sprint Health Reports highlighting progress, blockers, risks, and delivery trends. Maintain organized Jira boards and clear team documentation in Confluence. Participate in sprint demos and occasional weekly client status meetings. Turn retrospective feedback into practical improvements and follow through on action items. What We’re Looking For Bachelor’s degree in a relevant field required. Four or more years of Scrum Master experience supporting Agile delivery teams. Hands-on Jira experience and familiarity with Confluence. Strong facilitation, communication, and problem-solving skills. Ability to support multiple teams, navigate team dynamics, and keep stakeholders aligned. Comfort working in a fast-paced, client-facing environment. Preferred: CSM, PSM, PMI-ACP, or equivalent Agile certification; Azure DevOps experience. What Success Looks Like Within your first 90 days, you’ll establish trusted relationships with Scrum teams and clients, strengthen visibility into progress and risks, and help teams improve delivery predictability and consistently meet commitments. Additional Information NLP Logix is an Equal Opportunity Employer and considers applicants without regard to any characteristic protected by applicable law. NLP Logix participates in E-Verify.

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  • Source: Indeed

    Application Support Engineer-3

    Realign | Jacksonville, FL

    Jacksonville, Florida 32201 Posted October 5th, 2026 Job Type: Full Time Job Category: IT Job Description Job Title: Application Support Engineer Location: Jacksonville, FL Full Time Job Description Must Have Technical/Functional Skills Database: Oracle Operating System experience: UNIX or Linux Cloud: GCP Tools- Grafana, Splunk, Geneos, Ansible, Control-M, Terraform, GitHub/GitHub Action Roles & Responsibilities Production Support, PL-SQL, Unix, ITIL (Incident Management, Service Request, Problem Management, Change Management, Continual Service Improvement), GCP. Knowledge of any monitoring tools good to have, Understanding of DevOps/automation good to have Associate is expected to provide L2 support for critical investment banking applications Required Skills DevOps Engineer Senior Email Security Engineer

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  • Source: Indeed

    Product Manager

    3E | Jacksonville, FL

    About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges. Join us and make an impact! About the Role 3E is looking for a Product Manager to join our Chemical & Workplace Safety Product team. This is a forward-looking role with the opportunity to take meaningful ownership from the start, turning complex customer and business problems into clear product direction, from discovery and requirements through prioritization, delivery, adoption, and continuous improvement. You’ll help shape solutions across our Chemical & Workplace Safety portfolio, including 3E Protect and related services. Working across Product, Engineering, Customer Experience, Sales, Marketing, subject matter experts, and operational teams, you’ll balance customer value, business priorities, stakeholder needs, and technical considerations. You’ll be trusted to create a path forward when the answer isn’t fully defined, asking the right questions, learning quickly, making sound decisions, and bringing clarity to ambiguity. This opportunity could be a strong fit for an experienced Product Manager or someone with adjacent commercial, customer-facing, technology, or domain experience who has demonstrated strong product capabilities, defining problems, translating needs into requirements, evaluating solutions, influencing stakeholders, and driving measurable outcomes. You’ll join an established team with support from Product leadership and the opportunity to make visible contributions to solutions that help organizations address chemical and workplace safety challenges. Location: East Coast preferred; candidates across U.S. time zones will be considered. What You’ll Do Own and Prioritize Product Work Own product initiatives from problem discovery and requirements through prioritization, planning, delivery, adoption, and continuous improvement. Translate customer, market, and business needs into clear product requirements, priorities, and solution approaches. Bring structure to ambiguous or inherited problems by clarifying needs, risks, trade-offs, and measures of success. Balance competing priorities across initiatives while considering customer value, business goals, technical constraints, and timing. Drive Product Delivery Partner closely with Engineering and Product colleagues throughout planning, refinement, development, testing, release, and post-launch improvement. Ensure teams are solving the right customer and business problems by providing clear context, requirements, and success criteria. Evaluate workflows, applications, and opportunities for improvement, defining requirements and a clear path forward. Own launch readiness, adoption tracking, and ongoing improvement for assigned product areas. Champion the Customer and the Business Develop a deep understanding of customers, users, and their workflows through research, feedback, market discovery, and partnership with customer-facing teams. Use customer insights, market context, and business priorities to inform product decisions and identify opportunities. Partner across Customer Experience, Sales, Marketing, subject matter experts, and operational teams to develop connected solutions. Focus on measurable outcomes, including adoption, customer satisfaction, retention, and business impact. Collaborate Across 3E Communicate product direction, decisions, trade-offs, and progress clearly to technical, commercial, customer-facing, and leadership audiences. Build alignment across teams and manage stakeholder expectations as priorities and needs evolve. Lead through influence, bringing together the right perspectives to move initiatives forward. Operate as a business owner for your assigned product areas, taking accountability for outcomes beyond feature delivery. What Makes You a Great Fit Bachelor’s degree in a relevant field or equivalent experience, plus 5+ years of experience in product management, EHS, chemical safety, regulatory compliance, product stewardship, or a related field. B2B SaaS product management, commercial, or customer-facing experience, ideally with enterprise platforms supporting complex regulatory, content-driven, or service-based solutions. Experience taking customer or business problems from discovery and requirements through prioritization, planning, and delivery, with a focus on measurable outcomes. Experience evaluating, implementing, improving, or replacing business software or applications. Demonstrated ability to work independently, bring structure to ambiguity, and create a path forward when the solution is not fully defined. Experience working cross-functionally and influencing stakeholders without formal authority, while balancing customer needs, commercial priorities, technical constraints, and timing. Strong communication skills, with the ability to understand customer and stakeholder needs and translate them into clear requirements and solutions for technical and non-technical audiences. Strong organizational and prioritization skills, with the ability to adapt as needs and priorities change. Experience using AI-enabled tools to improve efficiency and support day-to-day work, with sound judgment in validating and applying AI-generated outputs. Based in the US in one of the states where 3E is authorized to hire, and eligible to work without sponsorship. Helpful, But Not Required Familiarity with EHS, chemical safety, or regulatory compliance; candidates without direct domain experience should have the ability and willingness to develop expertise quickly. Experience with products that combine software with services, advisory, or content offerings. Experience working with Agile/Scrum product development teams. Familiarity with APIs, integrations, customer implementations, or complex enterprise workflows. Our US Benefits Include: Health, dental, and vision insurance Life insurance and disability coverage Open PTO and parental leave 401(k) plan with company matching Employee assistance program Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) 3E is currently authorized to hire in the following U.S. states: Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. Disclosures: 3E is committed to a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here Candidate Privacy Notice Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid if 3E hires the candidate because of the referral or through other means. Visit our Website or follow us on LinkedIn Compensation Range: $120K - $140K

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  • Source: Indeed

    Senior Software Engineer, Platform & Developer Experience

    Worth AI | Jacksonville, FL

    Worth AI, a leader in the computer software industry, is looking for a Senior Engineer to join our Platform team with a singular mission: to make our engineering organization faster, more reliable, and more joyful. In this role, you won't just be building features for end-users; you will be building the "Product for the Engineers." You will act as a force multiplier by identifying friction in the development lifecycle, architecting shared patterns, and unblocking technical debt that slows the team down. You are part architect, part investigator, and part educator. Responsibilities Conduct regular interviews with engineering teams to find pain points in their daily workflows and prioritize the creation of tools or architectural changes to eliminate them. Design and implement reusable patterns using Nest.js, React.js, and TypeScript that enable other engineers to ship high-quality, performant services and interfaces by default. Take ownership of systemic performance issues, such as optimizing slow PostgreSQL queries or refining Kafka producer/consumer patterns to ensure reliable message delivery. Own and evolve our Kubernetes and ArgoCD configurations to ensure seamless, automated, and safe deployments across the organization. Lead nebulous, cross-team technical challenges such as re-architecting shared libraries or evolving our service-to-service communication and drive them to a concrete resolution. Identify "sticky" or overly complex codebases and lead the effort to refactor them into maintainable, testable, and modern modules. Actively mentor and coach engineers across the organization, helping them level up their technical skills and understanding of our core architecture. Research, prototype, and roll out new internal tools, libraries, or frameworks that improve CI/CD, local development, or system observability. Introduce new frameworks or architectural shifts to the team and provide the documentation, workshops, and 1:1 support needed for successful adoption. Lead by example in code reviews, coaching others on maintainable design, testing strategies, and system-level risk mitigation. Communicate complex technical trade-offs effectively across functions, using empathy and self-awareness to handle conflict and align differing perspectives. Technology Stack Languages & Runtimes: Node.js, TypeScript Frameworks: Nest.js, React.js Data & Messaging: PostgreSQL, Kafka, Redis, Redshift Infrastructure & Orchestration: Kubernetes, ArgoCD Monitoring: DataDog Requirements 8+ years of experience in software engineering with a proven track record of leading teams and providing technical direction. Deep passion for mentorship with a history of developing the technical careers of associate and intermediate engineers. Prior experience specifically within Platform, Infrastructure, or Developer Experience (DevEx) teams. Deep professional expertise in the Node.js/TypeScript ecosystem, including experience scaling Nest.js backends and React.js frontends. Hands-on experience managing containerized workloads using Kubernetes and ArgoCD. Strong proficiency in PostgreSQL (query optimization and schema design) and Kafka (event-driven architecture). Proven ability to "unroll" complex legacy code and replace it with scalable, maintainable architecture. Experience navigating high-ambiguity environments and translating vague technical frustrations into prioritized roadmaps. Demonstrated ability to build psychological safety and trust within a team while raising the engineering quality bar. Success Metrics DORA Metrics Improvement: Drive measurable improvements in Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Mean Time to Recovery (MTTR). System Latency: Successfully optimize core services to meet strict P90 and P99 latency targets, specifically targeting slow endpoints and database bottlenecks. Developer Velocity: Engineers ship code faster and more confidently due to the shared components, patterns, and tools you’ve built. Knowledge Distribution: The broader engineering team demonstrates increased proficiency in our core stack (Nest.js, React, Kafka) through your mentorship. Bonus Points (nice to haves, not requirements) Proven expertise with AWS services including MSK, RDS, EKS, S3, and Lambda. Strong background in Redshift, encompassing schema design, ETL pipeline management, and query optimization. Practical experience using Infrastructure-as-Code (IaC) tools like Terraform for managing large-scale cloud environments. Hands-on experience with Redis and implementing distributed system caching strategies to resolve bottlenecks in high-throughput applications. Proficient in Python, including libraries like Celery and SQLAlchemy. Familiarity with serverless computing approaches. ** All Remote Hires - will be required to travel to Orlando, Florida at least twice per year for Town Halls and team collaboration in addition to orientation in Orlando, Florida. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance Flexible Vacation Work From Home Free Food & Snacks (in office) Orlando, Florida (Hybrid) Wellness Resources

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    Automation Engineer-2

    Realign | Jacksonville, FL

    Jacksonville, Florida 32201 Posted October 5th, 2026 Job Type: Full Time Job Category: IT Job Description Automation Engineer Jacksonville, FL FTE Only Must Have Technical/Functional Skills - Experience in enterprise infrastructure environments (min 5 years) - Strong understanding of patch management and vulnerability remediation. - Familiarity with storage technologies, change management, and compliance processes. - Ability to work in a fast-paced patch remediation programme with daily standups and governance reviews. - Automate patch deployment workflows. - Develop integration with ServiceNow and patch management processes. - Automate compliance checks and remediation workflows. - Enhance existing dbRun and automation frameworks. - Build scheduling, reporting, and patch verification capabilities - Python (mandatory), minimum 5+ years experience - Ansible (mandatory), minimum 2+ years experience. Roles & Responsibilities - Manage end-to-end patch management activities across enterprise infrastructure platforms, including planning, scheduling, deployment, validation, and governance. - Drive vulnerability remediation programs by analyzing security findings, coordinating remediation efforts, and ensuring timely closure of identified risks. - Administer and support Unix/Linux infrastructure environments, ensuring high availability, performance, stability, and compliance with operational standards. - Develop and maintain automation solutions using Python to streamline patch deployment, verification, reporting, and operational processes. - Leverage Ansible for infrastructure automation, configuration management, orchestration, and standardized patch execution across environments. - Integrate patch management and operational workflows with ServiceNow to improve tracking, change management, compliance, and audit readiness. - Implement automated compliance checks and remediation workflows to ensure adherence to security, regulatory, and organizational requirements. - Collaborate with stakeholders through daily standups, governance reviews, and change management activities, providing status updates, technical guidance, and timely issue resolution. Required Skills DevOps Engineer Senior Email Security Engineer

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    Manager of Software Engineering

    Global Payments | Jacksonville, FL 32202

    Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Manager of Software Engineering to join our ever evolving Software Development team and help shape the future of global commerce. As an Engineering Manager, you will lead two highly skilled teams of multiple senior-level and mid-level engineers and SDETs. Everyone on the team will be expected to deliver high-quality code in their daily activities. Managers will be required to spend at most 10% of their time helping deliver software by either writing code as an IC (non-time-sensitive items), pair programming with another engineer, or conducting code reviews. You will collaborate with business stakeholders, solution architects, principal engineers, and product managers to scope and implement new initiatives, streamline, automate, and simplify sales and operational processes, and educate the business on the effective use of the technologies and processes necessary for the company to deliver best-in-class merchant experiences for our Sales organization. What you’ll own The engineering manager will lead and develop a highly technical agile team(s) of seasoned developers and software development engineers in test. Ensure testing coverage and automation efforts are achieved, and be held accountable for the quality of your team's code and tests. Help ensure observability is a first-class citizen in your application portfolio by identifying and defining SLIs/SLOs and KPIs. Works in the codebase for a maximum of 10% of their time. Your tasks should add value but not be time-sensitive, as we do not want to impede our teams. For example, you could spend 10% on unit testing, automation testing, bug fixes, and enhancing observability. Partner with internal stakeholders in Sales, Pricing, Boarding, Implementation, and Product Operations in supporting organizations to define and deliver end-to-end business processes Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track and resolve issues, and meet project milestones. Mentor team members, identify and develop opportunities for individual growth, and set a positive example for working in a team environment. Work with product managers to manage and prioritize the team’s product backlog. Work closely with the Site Reliability and platform teams to optimize the Continuous Integration and Deployment processes and test automation frameworks for the team. Provides input into department plans and budgets. Manages resource allocation within the team on a day-to-day basis Understands business’s current needs. Communicates with other technical and business teams on day-to-day work and project delivery. May represent the team on business calls, translating technical explanations and resolutions into business terms Supports a continuous improvement mindset. Manages recommendations for improvements and encourages the team to do likewise Provide technical guidance to Global Payments systems, customer requirements, and professional practice team members on technical issues. Works within established compliance and governance procedures. Supports team members with compliance issues. Ensures that application development and production support processes and practices are compliant with corporate and regulatory standards. What you’ll bring Typically, a minimum of 8 years as a software engineer with an additional minimum of 1 years managing teams Implementation expertise and practical experience working on large projects involving complex integration with other systems and teams C# experience is a must for all of our engineering positions. Strong understanding of software development best practices with some experience using .net A track record of delivering projects on time by leveraging your experience in development processes, work estimation, and optimal resource allocation Passionate about scaling teams and helping individuals grow their careers Strong leadership, decision-making, relationship management, conflict resolution, and problem-solving skills Demonstrated success in establishing, managing, and maintaining effective working relationships with all levels of employees Critical thinking, strong analytical skills, and problem-solving ability Ability to handle a variety of tasks effectively and efficiently Ability to predict areas of risk and concern Ability to prioritize multiple projects and requests Excellent written and verbal communication skills Excellent organizational skills with attention to detail Familiarity with payment processing industry processes, technologies, and players Knowledge of Agile Project Delivery foundations - SAFe Preferred It’s a bonus if you have Bachelor's degree in Computer Science Cloud-native development experience Experience with containers and Kubernetes Azure or GCP cloud experience Experience with front-end automation testing frameworks like Playwright Working with remote teams (onshore, nearshore, offshore) About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. Our perks - what we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect. A competitive salary and benefits package that recognizes your contribution Opportunities to grow your skills and build your career within a global business Access to learning, development and on-the-job experiences that expand your expertise A supportive, inclusive team environment where your ideas and input matter Time to give back through community and charity initiatives A global employee assistance programme to support your wellbeing Recognition through a global platform that celebrates your achievements https://jobs.globalpayments.com/en/why-global-payments/benefits/ Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Diversity and EEO Statements Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. #LI-JH EEOC Statement Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Washington Candidates: Click here for information on the Fair Chance Act.

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    Vice President of Customer Strategy

    Orange Park, FL 32003

    *Job Summary* We are seeking a dynamic and strategic Vice President of Customer Strategy to lead our organization’s customer-centric initiatives and drive sustainable growth. In this pivotal role, you will develop and execute comprehensive strategies that enhance customer engagement, loyalty, and satisfaction across all touchpoints. You will collaborate closely with cross-functional teams, senior leadership, and external partners to shape the future of our customer experience. Your leadership will be instrumental in translating data-driven insights into actionable plans that align with our business objectives, ensuring we deliver exceptional value to our customers while achieving operational excellence. *Duties* * Develop and implement innovative customer strategy frameworks that align with overall business goals and market trends. * Lead cross-functional collaboration efforts to integrate customer insights into product development, marketing, sales, and service operations. * Oversee the design and execution of initiatives aimed at improving customer retention, satisfaction, and lifetime value. * Manage large-scale projects related to customer experience enhancements, ensuring timely delivery within budget parameters. * Provide executive-level leadership by communicating strategic plans clearly to stakeholders and fostering a customer-first culture across teams. * Utilize data analytics and market research to inform decision-making processes and identify new opportunities for growth. * Lead team development efforts by mentoring senior managers, cultivating leadership skills, and promoting a high-performance environment focused on innovation and excellence. *Qualifications* * Proven management experience in a senior leadership role with a focus on customer strategy or related fields. * Strong track record of cross-functional collaboration across marketing, sales, product management, and operations teams. * Exceptional verbal communication skills suited for engaging with executives and diverse stakeholders. * Extensive project management experience with the ability to oversee multiple initiatives simultaneously. * Deep understanding of business management principles including financial management, budgeting, and operational oversight. * Expertise in data-driven decision making, strategic planning, and process improvement methodologies. * Demonstrated success in team development, leadership at the executive level, and fostering a culture of continuous improvement. * Ability to negotiate effectively with internal teams and external partners to drive business development initiatives. Join us as we shape the future of customer engagement through innovative strategies that inspire loyalty and deliver measurable results! Pay: $160,000.00 - $190,000.00 per year Benefits: * Life insurance * Paid time off * Referral program Work Location: Hybrid remote in Orange Park, FL 32003

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    Data Engineer

    Realign | Jacksonville, FL

    Jacksonville, Florida 32201 Posted October 3rd, 2026 Job Type: Full Time Job Category: IT Job Description Job Title: Data Engineer Location: Jacksonville, FL (Onsite) Fulltime Job Description Must Have Technical/Functional Skills Required Skills & Experience Identity & Access Management Must Have Technical/Functional Skills Seniority required: Senior (Years of exp: Min 9 years) -Experience in data engineering, reporting, business intelligence, or analytics roles. -Strong SQL and data modeling skills. -Knowledge of data integration, ETL processes, and reporting platforms. -Experience with dashboarding and visualization tools such as Power BI, SAP Business Objects, Tableau, or similar solutions. -Understanding of IT operations, cybersecurity, vulnerability management, or patch management processes is desirable. -Strong analytical, problem-solving, and stakeholder management skills. -Ability to translate business requirements into technical reporting solutions. Roles & Responsibilities • Design, develop, and maintain scalable data pipelines and reporting solutions supporting Patch & Vulnerability Management. • Integrate data from multiple technology and security platforms to provide a consistent view of vulnerability and patch compliance status. • Develop and automate operational, risk, KPI, and executive-level reporting. • Ensure data quality, accuracy, lineage, and traceability across reporting datasets. • Partner with Vulnerability Management, Operations, Engineering, and Technology teams to define reporting requirements and analytics use cases. • Support governance forums by providing timely reporting, trend analysis, and risk insights. • Identify opportunities to improve reporting efficiency through automation and data engineering best practices. • Maintain documentation, reporting standards, and data models supporting regulatory and internal audit requirements. Required Skills DevOps Engineer

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    Cyber – CrowdStrike SecOps – Senior Consultant

    Deloitte | Jacksonville, FL 32202

    Our Deloitte Cyber team understands the evolving cybersecurity challenges and opportunities organizations face. Join our Cyber practice to help clients navigate a dynamic threat landscape through solutions and managed services that simplify complexity and strengthen resilience. In this role, you will support Next-Generation Security Operations Center (SOC) capabilities built on the CrowdStrike Falcon platform, including Falcon Next-Gen SIEM (NG SIEM), Falcon Insight Endpoint Detection and Response (EDR), Falcon Fusion SOAR, Falcon Identity Protection, Falcon Intelligence, and Charlotte AI. You will help clients operate with confidence and proactively manage cyber risk. Recruiting for this role ends on 12/31/2026. Work you'll do As a CrowdStrike SecOps, Senior Consultant on the Cyber Defense & Resilience team, you will be responsible for: Leading the design and implementation of Falcon Next-Gen SIEM architectures, including log source onboarding, data normalization, enrichment, and correlation rule development to support enterprise threat detection and analytics. Leading the deployment of log-ingestion pipelines using data fabric technologies and application programming interface (API) integrations, including Cribl, Tines, or similar technologies. Administering and optimizing the CrowdStrike Falcon platform, including sensor deployment, policy configuration, host grouping, exclusions, and response actions across Windows, macOS, and Linux/server environments. Collaborating with SOC analysts and threat detection engineers to prioritize, develop, and tune threat-detection content and use cases in CrowdStrike Falcon, including custom indicators of attack (IOAs) and correlation rules to detect malicious behavior and adversary activity in enterprise environments. Building and maintaining Falcon Fusion SOAR playbooks and API-based integrations to automate alert enrichment, triage, and response, while advising clients on SOC maturity and platform capabilities. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Deloitte's Cyber Defense & Resilience offering helps clients defend against advanced threats by transforming security operations, monitoring technology, data analytics, and threat intelligence capabilities. The team works with organizations to manage dynamic attack surfaces and strengthen readiness, response, and recovery across cyber incidents and broader business disruptions. Qualifications Required: Bachelor's degree in computer science, cybersecurity, information systems, or equivalent work experience. 5+ years of experience in security operations, threat detection engineering, or enterprise information technology security. 3+ years of hands-on experience with CrowdStrike Falcon platform architecture, modules, and administration, including Falcon Next-Gen SIEM; Falcon Insight Endpoint Detection and Response (EDR) and extended detection and response (XDR); Falcon Fusion SOAR; Falcon Identity Protection; Falcon Intelligence; Charlotte AI; sensor deployment; policy configuration; host grouping; exclusions; and response actions. Experience conducting detection and response activities, including investigations, triage, host isolation, indicator blocking, and quarantine support; and applying the MITRE ATT&CK framework and Cyber Kill Chain. Experience using Python or another scripting language for automation and integration development. Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: CrowdStrike Certified Falcon Administrator (CCFA), CrowdStrike Certified Falcon Responder (CCFR), or Certified Cloud Security Professional (CCSP) certification. Experience using Python or PowerShell to develop Falcon Fusion SOAR playbooks and API integrations. Experience conducting threat hunting or producing cyber threat intelligence. Experience with data fabric technologies, including Bindplane or Cribl, and cloud infrastructure platforms, including Amazon Web Services (AWS) or Microsoft Azure. Experience with security information and event management (SIEM) or security orchestration, automation, and response (SOAR) tools, including Splunk, Cortex XSOAR, or XSIAM. Consulting experience or one or more of the following certifications: Certified Information Systems Security Professional (CISSP), Global Information Assurance Certification (GIAC) Certified Incident Handler (GCIH), GIAC Certified Forensic Analyst (GCFA), or Certified Ethical Hacker (CEH). The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #CyberCDR27

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    Health Care Research Manager – Deloitte Center for Health Solutions

    Deloitte | Jacksonville, FL 32202

    Position Summary Are you passionate about shaping the future of life sciences and health care? Deloitte's Center for Health Solutions (DCHS) is seeking an established professional who accelerates the Center's ability to sense sector and industry trends, develop business relevant research, and activate market-shaping insights-ensuring the right content reaches the right business leader at the right time to drive client and market conversations. The focus will be on market and business issues that impact the life sciences sector, particularly biopharma and medical technology organizations. The individual in this role will have accountability for turning research strategy into scalable, high-impact insights that influence executive decision-making, inform client strategy, and accelerate Deloitte's growth in the business. The role combines thought leadership excellence, operational rigor, and commercial acumen to ensure the Center's work is relevant, differentiated, and impactful. This role is designed for a leader who can bridge research and business, inspire teams, and influence senior stakeholders across Deloitte and the broader life sciences and health care ecosystem. As a Research Manager at Deloitte, you will: Shape market-moving insights that guide and inspire curiosity among life science executives Engage with top decision makers in industry and the market Lead, manage and mentor the next generation of research leaders Identify and lead the implementation of innovation, collaboration, and activities that create value for our business and help our practitioners scale insight driven client conversations. This is a rare opportunity to lead with purpose, collaborating with incredible professionals across our firm, thinking boldly, growing the impact of our business, and delivering insights that inspire action and improve health for millions across our nation and the world. Recruiting for this role ends on 10/31/2026. About Deloitte's Center for Health Solutions Deloitte Center for Health Solutions (DCHS) is Deloitte's trusted source for actionable insights on the most pressing issues in life sciences and health care. Our mission is to turn evidence into influence-delivering research that challenges conventional wisdom, sparks dialogue and drives transformation across the health ecosystem. The Center brings together researchers, policy experts, and strategists to generate differentiated, data-driven thought leadership. As part of Deloitte's Research & Insights organization within the Growth and Purpose function, DCHS works at the intersection of commercial, public sector, academic, and business to help our clients - and the world - make smarter, more sustainable decisions about health. What You will Do: As a Research Manager of the Center for Health Solutions, you will: Lead Market-Making Research Engage with senior Deloitte leaders from across the firm to define and lead the research agenda for the Life Sciences Sector (prioritizing issues facing biopharma and medtech organizations) ensuring alignment with Deloitte's strategic priorities and emerging industry challenges. Relevant topics include, but are not limited to, strategic choices, Research & development, innovation, artificial intelligence, finance, workforce, supply chain, commercial launch and market issues, cyber risk, governance, transformation, financing, operations, digital health, models of care, M&A, and the future of the life sciences sector. At times, the issues will integrate and interface with the health care sector, so we need to also consider times when the business benefits from industry level insight development. Design and oversee large-scale, multi-method research studies (e.g., surveys, public data analysis, proprietary data analysis, econometric modeling, AI-enabled analytics, structured interviews, among others). Advance innovative methodologies, integrating innovative tools, rigor, and diverse data sources to generate unique insights. Develop and promote new research methodologies via generative AI tools to increase quality, variety, and quantity. Cultivate collaborations with business leaders, academic institutions, industry partners, and global thought leaders to expand the Center's research reach and impact. Maintain Deloitte's reputation for intellectual integrity, quality, and independence. Shape Thought Leadership Serve as a visible thought leader within Deloitte and the broader LSHC community. Publish research, deliver client, account team and market presentations and engage with media and other key stakeholders to elevate Deloitte's brand. Translate complex findings into clear, compelling narratives that resonate with executive audiences and drive market impact. Position research as a catalyst for client conversations, policy dialogue, and strategic decision-making. Identify and communicate key industry trends and their implications to our clients and our business. Inspire Teams & Drive Excellence Lead and mentor a team of researchers, analysts, and strategists - cultivating excellence, innovation, and professional growth. Build an environment that values intellectual rigor, collaboration, curiosity, and inclusion oriented in using data, AI, and technology. Serve as a mentor and role model, helping emerging researchers grow into visible thought leaders. Manage project delivery and quality, ensuring research meets Deloitte's high standards and deadlines. Set clear expectations, provide feedback, and model leadership behaviors aligned with Deloitte's purpose and values. Own sector workforce planning, hiring, onboarding, and performance management to scale reliable development, delivery, operations, and execution. Help implement the principles of our business unit thought leadership transformation Engage with Clients & the Market Partner with Deloitte industry and sector leaders to translate insights into solutions that can solve real-world client problems. Engage with C-suite executives, policymakers, and global leaders to present findings, test hypotheses, and influence decisions. Identify emerging issues and white-space opportunities to guide new research and strengthen Deloitte's position in key markets. Support clients and account teams by identifying and supporting sector and related account needs as appropriate. Drive Activation, Distribution, and Commercial Enablement Partner with Industry, Sector, and Account leaders to position research as a growth catalyst, enabling differentiated client value propositions. Help support and enhance an always-on distribution system (segmented audiences, executive moments that matter, enablement packaging, and digital/multimedia assets) so business leaders receive relevant and timely insights when they can act. Serve as an internal ambassador for the distribution model - guiding integrated publishing, narrative consistency, and optimization practices. Collaborate with Brand, Marketing, Communications, and PR teams to amplify reach, relevance, and impact. Deliver on impact metrics (reach, engagement, influence on pipeline, client adoption) to demonstrate return on insight investment. Modernize research workflows using emerging approaches (including analytics, automation, and responsible artificial intelligence (AI) where appropriate). Improve speed-to-insight through rapid-cycle research and publishing models-without sacrificing quality or independence. Basic Qualifications Master's degree required in health administration, public health, economics, epidemiology, health policy, business, or related field. Minimum of 8 years of professional experience with increasing leadership responsibility in research, thought leadership, or strategy roles. Expertise in the LSHC industry, with proven ability to connect research to business and policy real world implications. Strong analytical, research, and project management skills; expertise in large, complex data sets, industry data, public data and use of statistical methods (R, Python, Stata). Experience using LLMs and similar AI tools to facilitate deeper research and develop new analytic approaches. Demonstrated excellence in writing and communicating for executive audiences. Ability to synthesize complex information into actionable insights and a compelling narrative Proven record of leading, developing and inspiring high-performing teams. Strong stakeholder management and ability to build consensus in complex, matrixed environments Experience in the professional services environment and comfort in operating in a matrixed organization Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve. Preferred Qualifications Doctorate in business administration, AI, public health, medicine, economics, sciences, health policy, sociology, or related field Record of creativity, resilience, and adaptability in ambiguous situations. Strong stakeholder management and ability to build consensus in complex, matrixed environments. Record of high performance; consultative and strategic mindset; ability to navigate ambiguous circumstances and complex structures. Recognized presence in the LSHC market - publications, media appearances, conference presentations, or industry contributions that demonstrate thought leadership. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,600 to $200,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Why Deloitte: You will operate at the intersection of purpose, innovation, and market impact-helping leaders make better decisions that improve health outcomes while building Deloitte's voice and growth in one of the world's most consequential industries. Shape insights that influence markets, executive decisions, policy, and investment. Collaborate directly with business leaders to turn research into growth. Build and mentor the next generation of industry thought leaders. Operate at the center of purpose, innovation, and impact in one of the world's most consequential industries. Come lead and team with talented colleagues where ideas meet impact. EA_ExpHire

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    Cyber Operate Detection Engineer – Consultant

    Deloitte | Jacksonville, FL 32202

    Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. Recruiting for this role ends on 12/31/2026. Work you'll do As a Managed Services Engineer II on the Cyber Operate Offering team, you will be responsible for helping develop, test, tune, and maintain cybersecurity detections that support client security operations. Review threat intelligence, emerging threats, attack techniques, vulnerabilities, and historical incident information to identify detection requirements. Develop, maintain, and update detection rules, queries, signatures, and indicators of compromise for security monitoring platforms. Configure and tune detections; identify false positives; and recommend improvements that maintain effective threat coverage. Test and validate detection rules against known threats and attack scenarios; document test results, configuration changes, and detection logic. Monitor detection performance; investigate gaps or unexpected results; support incident-response research; and collaborate with security operations center analysts, threat hunters, incident responders, Platform Operations Engineers, and client cybersecurity teams. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Our Cyber Operate Offering operates clients' critical cyber assets as a fully managed service or working in partnership with clients. Provides talent, leading technologies, and processes to operate client cyber capabilities, including the identity lifecycle, security operations, threat intelligence, application security business transformation, and continuous compliance. Qualifications Required: Bachelor's degree in Computer Science, Information Technology, or Computer Engineering. 2+ years of experience in cybersecurity, security operations, threat intelligence, networking, or systems administration. Experience reviewing or analyzing authentication events, network traffic, operating system activity, vulnerability data, security logs, or alerts. Experience using at least one scripting or query language: Python, PowerShell, Structured Query Language (SQL), Kusto Query Language (KQL), or Splunk Processing Language (SPL). Experience documenting technical findings, test results, configuration changes, or detection logic. Limited immigration sponsorship may be available. Preferred: Hands-on experience in a security operations center, with security information and event management or endpoint detection and response platforms, or in threat hunting, incident response, or detection engineering. Experience using Microsoft Sentinel, Splunk, Google Security Operations, Elastic, CrowdStrike, or Microsoft Defender. Experience creating or modifying Sigma rules, YARA rules, Suricata signatures, Kusto Query Language queries, or Splunk Processing Language queries. Experience using Amazon Web Services, Microsoft Azure, or Google Cloud. Experience using Git, version control systems, detection-as-code practices, or continuous integration/continuous delivery processes. CompTIA Security+, CompTIA Cybersecurity Analyst (CySA+), or Global Information Assurance Certification (GIAC) Foundational Cybersecurity Technologies certification. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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    Global IAM Sailpoint Engineer

    Deloitte | Jacksonville, FL 32202

    Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do As the Global IAM Sailpoint Engineer, your responsibilities will include: SailPoint IIQ administration and troubleshooting SailPoint IIQ development and implementation Application Onboarding and support Lifecycle Management PAM Integration Account Creation and onboarding Vulnerability management (e.g. patching) Stakeholder engagement and high-level response (e.g. feasibility) Effort estimation & project planning Directing development resources assigned Integration oversight; escalation management for critical issues Ticket management, end user engagement, and problem-solving. Vendor Management (e.g. submitting support tickets and follow-up) Cross-functional alignment with Security, Infrastructure & App teams The team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Qualifications Do you possess the following?: Analytical problem-solving capabilities Ability to take ownership of general efforts and move them forward with appropriate guidance/oversight Strong communication skills for employees above and below Knowledge of Directory Services (LDAP/AD) Quicklink/Form/Workflow development, delivery, and maintenance SCIM API Experience Web Services Connector Experience Database (JDBC) Connector Experience Strong BeanShell/Java Certification and Access Review Access Request Support Experience managing and IT, IAM, or IIQ platform as a supervisor or manager Experience with systems, IAM, and infrastructure architecture Eligible to meet U.S. Federal security requirements; available for on-call 24x7 support Limited immigration sponsorship may be available.

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    ServiceNow – Moveworks Senior Consultant

    Deloitte | Jacksonville, FL 32202

    Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey. Recruiting for this role ends on 11/1/2026. Work you'll do As a Senior Consultant on the Moveworks team, you will be responsible for: Leading Moveworks implementation projects and workstreams across discovery, design, build, test, and deployment activities using an agile deployment methodology Establishing user journeys and user stories to support the design and configuration of the Moveworks AI Assistant, including knowledge management, conversational flows, and enterprise search capabilities Configuring and optimizing AI agents, plugins, and integrations within the Moveworks platform to automate employee support workflows across HR, IT, and other enterprise functions Collaborating with client stakeholders and cross-functional teams to gather requirements, document current-state service delivery operations, and support joint design sessions Managing project plans, milestones, risks, scope, and deliverables while supporting integrations with enterprise systems such as ServiceNow, Workday, and other human resources information system or information technology service management platforms A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce. Our Moveworks Team is dedicated to delivering AI-powered employee experience solutions that help clients transform their HR and IT service delivery practices. We drive significant cost savings, increased efficiency, a stronger competitive advantage, and improved employee experience through intelligent automation and agentic AI capabilities. Qualifications Required: Bachelor's degree 4+ years of experience supporting system integrations, including hands-on work with application programming interfaces (APIs), Representational State Transfer (REST), or Simple Object Access Protocol (SOAP), and troubleshooting integration issues 4+ years of experience implementing enterprise platforms, including Workday or ServiceNow, across configuration support, testing, and deployment activities Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve Limited immigration sponsorship may be available Preferred: 4+ years of experience with solution architecture and system design for AI-driven employee experiences, including virtual assistants, automation, or orchestration across HR or IT platforms 2+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational artificial intelligence platforms 2+ years of experience collaborating with HR, IT, information security, and platform teams to deliver technical solutions and resolve issues 2+ years of project management experience 2+ years of Big 4 consulting experience 2+ years of experience designing or implementing an HR shared service center or employee service delivery transformation initiatives The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #HCFY27 , #HRSTFY27

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    ServiceNow – Moveworks Consulting Manager

    Deloitte | Jacksonville, FL 32202

    Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey. Recruiting for this role ends on 11/1/2026. Work you'll do As a Manager, Functional Transformation on the Moveworks team, you will be responsible for leading AI-powered employee experience engagements across implementation, expansion, and optimization efforts for Fortune 500 clients. Lead multiple Moveworks engagements across implementation, use case expansion, and platform optimization, including scope, budget, resource, timeline, and risk management Manage and develop consultants and senior consultants through day-to-day coaching, feedback, and performance oversight Serve as a primary project-level client contact for stakeholders across Human Resources, Information Technology, and Information Security Lead workshops, design sessions, and stakeholder reviews to define user journeys, sprint priorities, and configuration decisions for knowledge management, conversational flows, enterprise search, and agentic AI capabilities Oversee integration planning and solution delivery for Moveworks with platforms such as ServiceNow, Workday, and other enterprise systems that support employee service workflows Contribute to business development and practice development activities, including proposals, scoping, client presentations, methodology refinement, and knowledge sharing A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to mentor and provide clear guidance to others The team Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce. Our Moveworks Team is dedicated to delivering AI-powered employee experience solutions that help clients transform their HR and IT service delivery practices. We drive significant cost savings, increased efficiency, a stronger competitive advantage, and improved employee experience through intelligent automation and agentic AI capabilities. Qualifications Required: Bachelor's degree 6+ years of experience implementing enterprise platforms, such as Workday, ServiceNow, or similar systems, including configuration, application programming interface (API) integrations, testing, and deployment Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve Limited immigration sponsorship may be available Preferred: 3+ years of experience in client relationship management with senior stakeholders at the Director level or above 3+ years of experience in solution architecture and system design for AI-driven employee experiences 3+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational artificial intelligence platforms 3+ years of experience collaborating with Human Resources, Information Technology, Information Security, and platform teams to deliver technical solutions 3+ years of program management experience overseeing multiple concurrent workstreams 2+ years of experience managing consulting engagements or project teams with responsibility for scope, budget, timeline, and resource allocation The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #HCFY27, #HRSTFY27

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    Senior Agentic AI Engineer — Healthcare AI

    Deloitte | Jacksonville, FL 32202

    Senior Agentic AI Engineer - Healthcare AI Three hundred fifty million Americans rely on a healthcare system whose decision-making has become slow, costly, and adversarial - care delayed by prior authorization and paperwork, claims that misfire, clinical decisions made without the right information at the right moment, and patients who struggle to navigate or afford the care they need. Deloitte has a new AI-first effort, backed by $1B in committed investment, building the reasoning models and agentic systems to rebuild how that system decides - across payers, providers, and life sciences, and for the patients they serve - so that care is faster, fairer, and far less wasteful. This is not AI applied at the margins. It is a ground-up rebuild of the decision-making machinery behind American healthcare, at national scale. This is an early, well-funded build. You will own agent systems end to end - from architecture through production - and your work ships into live clinical and operational settings within your first months, not into a lab. As a Senior Agentic AI Engineer, you will design, build, and operationalize the LLM- and SLM-powered systems behind real healthcare decisioning - the reasoning, orchestration, retrieval, memory, and control layers that let intelligent agents operate reliably across the hardest decisions in the industry: clinical reasoning, prior authorization and claims integrity, care navigation, and the operational workflows that run across payers, providers, and life sciences. This is not a prompt-only role. We are looking for builders who think deeply about system behavior, grounding, and reliability where a wrong action has real consequences for patients and the clinicians who serve them. You do not need a healthcare background. We pair every engineer with clinical and domain experts and teach you the domain - you bring the agentic engineering depth. We hire on demonstrated depth, not years - the level you join at is determined through our interview process, based on the depth and judgment you demonstrate, not your years in a title. Recruiting for this role ends on 8/31/2026. Work you'll do Agent architecture & orchestration • Design and implement agentic systems capable of multi-step reasoning, planning, tool use, and workflow execution against complex, regulated operational processes. • Build stateful workflows using frameworks such as LangGraph and LangChain - including branching, retries, self-correction, human-in-the-loop checkpoints, and reusable orchestration patterns. • Engineer for long-horizon reliability - multi-step task completion, recovery from compounding errors, planning under uncertainty, and robust tool use when individual steps fail. • Build the reasoning behind regulated decisions - policy- and criteria-grounded outputs, structured proposer/critic/judge-style review, and auditable rationales for high-stakes decisions across the industry, from clinical review and prior authorization to claims integrity and care management. Retrieval, grounding & context engineering • Develop end-to-end Retrieval-Augmented Generation (RAG) pipelines: ingestion, chunking, embeddings, vector and hybrid retrieval, reranking, contextual compression, and grounding strategies. • Engineer memory and context management - conversational state, persistent memory, retrieval-aware context assembly, and token-efficient context selection. • Apply modern context-delivery patterns (e.g., MCP-style tool/context interfaces) so agents access the right information at the right time. Reliability, evaluation & safety • Implement observability and tracing for prompts, tool calls, retrieval quality, agent traces, failures, drift, latency, and production behavior. • Apply guardrails, safety controls, and failure-handling to reduce hallucinations and unsafe actions. • Evaluate agents at the trajectory and task level - multi-step task success, failure-mode and regression analysis, and sandboxed test environments - alongside retrieval- and generation-quality metrics, automated checks, and human review. • Engineer healthcare-grade safety - deployment eval gates, human-oversight and escalation models, auditability and traceability for regulated decisions, and PHI/HIPAA-aware data handling. Integration & production craft • Build integrations with internal and external tools, APIs, enterprise systems, databases, and model providers so agents operate safely within real business workflows. • Deliver production-quality code with strong practices in testing, CI/CD, logging, versioning, and documentation; make architecture decisions that balance quality, safety, latency, cost, and model risk. • Partner with our modeling and post-training engineers to improve model behavior for tool use, grounding, and long-horizon reasoning - through evaluation-driven feedback and, where it helps, fine-tuned or reasoning-optimized models. • Translate ambiguous, high-complexity operational processes into robust system logic and reusable AI patterns; stay current with advances in agentic systems and translate research into practical engineering decisions. The team Deloitte brings together AI researchers, modeling and platform engineers, architects, clinical and domain specialists, and product leaders to build, deploy, and operate verticalized AI systems across software, data, models, and cloud infrastructure - engineered for one of the most complex operating environments in the world. The work spans the healthcare industry - payers, providers, and life sciences - and involves genuinely hard reasoning problems, nuanced operational workflows, and a high bar for reliability, with little tolerance for shallow or unreliable outputs. We pair frontier AI research with production-grade engineering, and we ship into real clinical and operational settings rather than leaving models in the lab. Qualifications - Required Skills and Experience • Bachelor's degree in Computer Science, Engineering, Data Science, Computational Linguistics, or a related field. • Demonstrated depth building and shipping production agentic systems - this is your primary craft, not a recent exploration. We weigh shipped systems, research, model releases, and open source over years in a title; expect strong software/ML fundamentals plus substantial, recent hands-on agentic work. • Strong, hands-on experience building production agent systems with modern orchestration - LangGraph/LangChain or equivalent, including custom orchestration. • Experience designing and optimizing end-to-end RAG systems: indexing, retrieval, reranking, grounding, and evaluation. • Strong understanding of memory and context management, including context windows, retrieval-driven context assembly, persistent memory, and high-signal context selection. • Deep, practical understanding of LLM behavior - strengths, limitations, hallucination risks, reasoning constraints, and latency/cost trade-offs - and the evaluation methods used to measure them. • Experience evaluating and debugging agent behavior - task-success and trajectory analysis, not just output quality. • Strong Python engineering skills and modern software practices: testing, CI/CD, version control, and API integration; experience implementing observability, tracing, and debugging for LLM-based systems in production. • Hands-on experience with at least one frontier model platform (e.g., Anthropic, Google, OpenAI) and/or open-weight/self-hosted models (e.g., Llama via vLLM), including production tool use and agent capabilities. • Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve. • Limited immigration sponsorship may be available. Qualifications - Preferred Skills and Experience • Experience with multi-agent systems and agent collaboration patterns. • Familiarity with vector databases and retrieval infrastructure such as Pinecone, Weaviate, or Milvus. • Exposure to model adaptation and fine-tuning techniques such as LoRA or QLoRA. • Understanding of traditional NLP concepts: tokenization, semantic similarity, entity extraction, summarization, and transformer fundamentals. • Experience operating in highly regulated, high-stakes, or operationally complex environments; healthcare exposure - clinical, payer, or life-sciences workflows, or standards such as FHIR - is a plus, not a requirement. • Demonstrated habit of staying current with AI research, benchmarks, and emerging engineering patterns. Wages and Salary The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700-$372,900. This position is aligned with the Core Talent Model. To view the associated benefit package, please reference this document: https://resources.deloitte.com/:b:/r/sites/dnet-tod-us/Shared Documents/Benefits/USBenefitsJourneyC...

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