Patient Logistics Center RN
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Job Summary and Qualifications
The RN Coordinator uses acquired nursing knowledge and experience to facilitate the transfer, transport, and placement of patients for all HCA facilities within the markets served. The position collects clinical information relative to a patient movement request and then facilitates the patient’s movement by matching the patient’s clinical needs to the facility with bed capacity and service capability, including collaboration for appropriate bed placement within the facility in accordance with the current transfer center processes. The RN Coordinator demonstrates initiative and problem-solving skills while working with multiple and various departments within each hospital to foster relationships with referring facilities, physicians, and hospital staff. The position works closely with the leadership team at each facility to identify, trend, and report barriers to patient throughput and patient safety, for optimal clinical outcomes for the patient. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.
What you will do in this role:
Performs all transfer center functions, including centralized patient placement, in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information
Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a single call to initiate acceptance and expedite decision making relative to a potential transfer
Facilitates patient throughput to a final destination facility with an ongoing focus on quality and efficiency, providing follow-up to all participants of the transfer
Works well with others and promotes teamwork by demonstration of good team member behaviors.
Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care
Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems
Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed
Demonstrates the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care
Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians, nurses, and hospital administrators
Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients of all ages and clinical service need
Serves as a consultant and mediator for physicians (and their offices), NP’s, PA’s, nurses, and ancillary staff
Communicates professionally with referring facilities and physicians and receiving physicians and facilities regarding all patient transfers, potential bed placements, and assists with coordinating patient movement from one facility to another
Uses problem-solving skills to determine the course of action to generate the best patient clinical outcome, the physicians’ preferences, and the transferring and receiving hospitals. Critical thinking skills will be utilized to ensure every patient transfer promotes the well-being and safety of the patient
Tracks and trends barriers to patient intake flow; makes recommendations and develops action plans to improve processes and systems
Participates in daily bed management meetings when working in the CPP function of the transfer center (possibly virtual) and effectively communicates resources and issues to appropriate area of each facility
Demonstrates knowledge of regulatory requirements such as EMTALA, HCA Ethics and Compliance policies, and quality initiatives; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives
Recommends process change if needed to create a more efficient customer centered process
Utilizes other team members and their experience and background when applicable to ensure best plan of care for the patient
What requirements you will need:
Graduate of an accredited nursing program required; Bachelor’s degree in Nursing preferred
Minimum of 3 years’ related clinical experience in an acute care setting (ED or Critical Care preferred)
RN License in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)
Knowledge of the principles and practices of hospital and clinical operations and patient care practices
Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision making
Ability to establish and maintain collaborative and effective working relationships
Ability to communicate effectively in oral, written, and electronic formats
Ability to manage multiple tasks simultaneously
Obtain knowledge of state and national rules and regulations, including EMTALA
Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, integrity and presentation skills, both oral and written
Proficient in Microsoft Office applications, Internet searches, and relevant databases
Ability to work independently and under pressure to follow through on issues
Ability to work effectively with other employees and external parties
Scheduling Requirements:
12 Hour Shifts - Required
Flexibility in scheduling - Required
Rotating Weekends - Required
Holiday Shifts - Required
Benefits
HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder
Join a family that cares about every stage in your career! We are interviewing candidates for our Patient Logistics Center RN opening. Apply today and a member of our Talent Acquisition team will reach out.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
